Randal Nardone is a well-known financial investor and analyst who has been in the industry for a more extended period. He the co-founder of Fortress Investment Group, one of the leading alternative asset management. The company, which has been there for almost three decades has consistently proven to be one of the leading organizations regarding customer services. Randal Nardone started this company with the primary aim of offering quality financial services to the customers.
Before joining Fortress Investment Group, Randal Nardone was working in other hedge fund organizations which were offering investment services to the members of the public. However, the companies were not providing quality and substantial services to their customers. This made the experienced financial analyst to quit working for hedge fund organizations and start his own company, which would provide customers with the services they needed.
To provide quality services to the customers, Randal Nardone formulated and implemented several policies in his organizations. One of the initial policies he implemented included creating an open door policy where the customers would visit the premises of the company and request for any financial services from the experts in the company. Initially, it was difficult to access financial services from the organization as they had made it hard for the customers.
The second strategy that Randal Nardone involved incorporating technology in the customer care department at the company premises. The technology incorporated was solely integrated so that it can serve customers efficiently. Fortress Investment Group wanted to serve a large number of customers within a short period. This is an objective that had not been realized by other organizations working in the asset management industry. This innovation helped the company to serve all the customers who visited the premises of the company at any given time.
Lastly, Randal Nardone ensured that Fortress Investment Group developed customized financial products that meet the needs and interests of the customers. Traditionally, financial organizations had ready-made products that they sold to their customers. Fortress had realized the necessity of listening to the customers so that it could offer them the products they needed. These policies have made Fortress Group remain as one of the largest asset managers in the industry.
To Know More Click The Link : www.forbes.com/lists/2007/10/07billionaires_Randal-Nardone_ZZ5A.html