Stream Energy, based in Dallas, Texas, is an example of a company that is taking customer care to a different level. The company was established in the early 2000s by two visionary men who wanted to provide affordable energy to the community. Because of the cheap and reliable energy that they market, the company gained a lot of customers. They also branched out their services to provide not just energy, but also wireless connections and other related products. The company saw an opportunity to expand after they have been granted permission by the state of Texas to operate outside its borders. The company quickly engaged in a partnership with other businesses especially in the northeast, where affordable energy is in demand. The company was able to set foot on New England and started to service the states one after another, with Delaware becoming their most recent client. Stream Energy continues to expand and provide affordable energy to people who could no longer pay their previous surging bills. They look into Stream Energy as a reliable alternative, and their efficiency in operations allowed them to gain more customers than they could ever imagine.
Stream Energy also launched Stream Cares recently, to go with their passion of providing world-class services to the people. Stream Cares was established in 2017, as their answer to the growing calls for help from many people who were affected by Hurricane Harvey. The destruction caused by the hurricane was apocalyptic, and the damages were estimated to reach up to $120 billion or more. People who survived were taken to evacuation shelters, where they were given first aid, food, and water. To help the survivors, Stream Energy stepped up and provided money to the American Red Cross, ordering them to use it to buy supplies.
Stream Energy, through Stream Cares, showed the people of Texas how a company like them would mobilize their departments to make sure that the people are being taken care of. The company is grateful that the people of Texas have supported them through the years, allowing them to expand their operations. The management says that it is the time for them to give back.